A: We offer a variety of digital product, including wedding invitations, finance planners, habit trackers, coloring pages, wall art, and more. All our products are designed to be easily downloadable and printable.
Q: How do i receive my purchased digital product?
A: After completing your purchase, you will receive an email with a download link. You can also access your purchased files in your account dashboard.
Q: Do you offer custom designs?
A: Yes! We can customize certain digital products, such as wedding invitations or planners, to match your specific needs. Contact us for more details.
2. Ordering & Payment
Q: What payment methods do you accept?
A: We accept payments via major credit/debit cards, Paypal, UPI, and other secure payment gateways.
Q: Can I get a refund on my digital purchase?
A: Due to the nature of digital products, we do not offer refunds once the file has been downloaded. However, if you face any issue with your purchase, please contact us, and we'll be happy to assist you.
Q: Can I share my purchased digital product with others?
A: No, all digital products are for personal use only. Reselling, redistributing or sharing is not allowed.
3. Product Usage & Customization
Q: How do I customize my digital planner or wedding invitation?
A: Some of our products come with editable fields, allowing you to personalize them using software like Canva, Instructions are included with your download.
Q: What format are the digital product available in?
A: Our products are typically available in PDF, JPG, or PNG format. Some planners may also come with a goodnotes - compatible file for digital note-taking apps.
Q: Can I print the digital products at home?
A: Yes! Our designs are high-resolution and print-ready. You can print them at home, at a local shop, or through an online printing service.
4. Technical Support
Q: I'm having trouble downloading my product. What should I do?
A: First, refresh your browser and check your email spam folder for the download link. If you still have trouble, contact us, and we'll assist you.
Q: Can I access my purchased files on multiple devices?
A: Yes, you can download and access your files on multiple devices, but they are for personal use only.
5. Contact & Support
Q: How can I contact customer support?
A: You can reach is via email at printstudiobyjon@gmail.com or through the contact us page on our website. We typically respond within 24-48 hours.
Q: Do you offer bulk discount for business?
A: Yes, we offer special pricing for bulk purchase. Please contact us with your requirements.
