Cancellation and Return Policy
Cancellation & Refunds Policy
Welcome to Print Studio by Jon! This Cancellation & Refunds Policy outlines the terms and conditions regarding cancellations and refunds ffor digital products purchased from our website(www.printstudiobyjon.com).
1. Digital Products and Refund Eligibility
All product sold on Print Studio by Jon are digital downloads, and as such, they are delivered instantly upon purchase.
Due to the nature of digital products, we do not offer cancellations, refunds or exchanges once a purchase is completed.
2. Exceptions
We are committed to ensuring you have a smooth experience. Refunds may be considered in the following exceptional cases:
Technical Issues: If the digital product you purchased is defective or cannot be downloaded due to a technical issue on our end, please contact us within 7 days of purchase.
Duplicate Order: If you accidentally made a duplicate purchase, we will issue a refund for the duplicate order after verifying the transaction.
3. How to Request Support or Assistance
If you experience an issue with your purchase, contact us at studioprintbyjon@gmail.com with the following details:
- Your order number describes the issue (e.g. download problem, technical error).
- Screenshot (if applicable) to help us resolve the issue promptly.